FAQ new

How do I register to join MFP loyalty?
When you make a purchase you are automatically signed up to MFP loyalty.

To gain access to your loyalty account, points and purchases you will need to register with your email and choose a password by heading here. 
We also have a handy video just in case you want a bit more help with registering.

How do I log in?
Simply head to the account link at the top of the MFP site on the top right and you be directed to the log in page.
If you are on a mobile device, the link will be at the bottom of the menu.
We also have a handy video just in case you want a bit more help with logging in.

PAYMENTS

All products prices are shown in New Zealand dollars. 
You can pay via 3 payment options online.

• Credit Card
All payments via credit card are managed by Shopify payments this is a safe payment option with data encryption and PCI compliant.

• POLI Internet banking
This is a non-credit card based bank transfer option. For those who don't have a credit card or don't fancy using Paypal. 
Visit www.polipay.co.nz for more information.

• AFTERPAY
Afterpay is handy payment option that splits the total cost of your order into 4 payments paid over 4 weeks and you get the item right away! There are no extra costs to you to use this service.
Visit www.afterpay.com for more information.

INCORRECT SHIPPING ENTERED

When popping your shipping address into the check out, double check all the details are correct. A skipped street number can be the difference between getting your goodies on time or having to deal with the courier company to get it re delivered (and we ALL know that can be a real pain!) We require signature on delivery for security reasons, so it may be best to deliver to your work place if you are there most weekdays.

If you find you have incorrectly entered your delivery address and not yet received a shipping confirmation from us, then please email us ASAP and we will edit your shipping address. If you HAVE received a shipping confirmation, contact us and we will see what we can do to edit the shipping address with the courier.

We ask you to cover the cost of re-shipping:

• If the shipping address you entered was incorrect or incomplete.
  
• If your package was lost in the mail, and you choose an untraceable shipping method.
  
• If the postal service claims your item was delivered but you didn’t receive it.
  
• If for any reason you were unable to collect your package at customs.

We will cover the cost of re-shipping:

• If your order arrived damaged.
  
• If an incorrect item was received in error.
  
• An item was missing from your order.

CAN I RETURN MY ITEM/S

Most likely! BUT we have a few T&Cs you might want to read over first:
Head here.

AN ITEM ARRIVED DAMAGED

If your parcel arrives with any damaged items in it please see here.

GIFT EXCHANGE

If you are purchasing a gift and think that you might want to include an exchange card just in case the gift is not right. Make a note in the check out notes section that you require an exchange card and we will include an exchange card for 1 month from the date of the order.

PLEASE NOTE:
Excludes adult clothing - 7 day exchange applies.
Excludes food, plants, skincare, personal care items and items on sale.

CAN YOU GIFT WRAP MY ORDER?

We sure can! We love to wrap (not rap - please don't ask us to rap)

Just select the gift wrap option in the check out and write any wrapping requirements in the notes section.

WHAT IF MY ORDERED ITEM IS UNAVAILABLE?

• MFP will sometimes list a collection of items for pre-order so you can avoid missing out on that lust-worthy piece.
  Orders are paid for and processed like a normal sale, however, the full order (including other items in the order) will be posted once MFP receives the order in store. We endeavor to provide accurate delivery dates for all pre-orders and promise to keep you updated on any delivery delays or production changes. You will be notified once your order has arrived and has been dispatched.
• If in the unlikely event we do not receive the item you have ordered from the designer, we will offer you a full refund or exchange if you prefer.
•  If you cancel your order prior to delivery you will be offered store credit.
  • If the order does not arrive by the expected delivery date given then you may cancel with a full refund.

Once the item has been shipped the returns and exchanges policy is as per usual orders.

IS MY INFORMATION SAFE?

Online payments are handled via reputable sites such as Paypal, POLI and Afterpay so all your details are kept safe and secure away from prying eyes, once we have processed it your details they will be securely stored and not sold to any third party.
If you make a phone/email credit card payment these details will be destroyed once your order has been processed.

Our physical store closed in April 2025 - so we're hanging out online for now.