When you purchase an item online from us - we truly hope that it will arrive at your door and meet all of your expectations. But we do understand that sometimes an item arrives and it may not fit, the colour may not be quite right or perhaps it was damaged in the post.
Here is our online returns policy to make the process as smooth as possible!
FULL PRICED ITEM RETURNS
MFP will offer a full refund, exchange or store credit (whatever suits you best) on all items excluding food, plants, skincare, personal care items and items on sale unless faulty.
The cost of delivery for returns is not refundable unless the item is faulty.
MFP offers free shipping (on applicable orders) with the understanding that the customer will be keeping the goods purchased. If you are returning your full priced order for a refund, MFP will retain any original shipment costs incurred with the purchase.
SALE/DISCOUNTED ITEM RETURNS
Sale/discounted items are all final purchases. No refunds or exchanges are available unless they are faulty - in which case the faulty item process will apply.
They are priced to move so we suggest getting as much information from us as possible before you make that purchase!
FAULTY/DAMAGED ITEMS
If your item has arrived damaged or arrived faulty, we will need to assess the damage/fault. Sometimes this can be done by sending us a photo. Otherwise we will arrange for the item to be returned at our cost via a freight forward.
- Please hold onto ALL packaging that the item arrived with, this may be required back if the item was damaged in transit for claims purposes.
- You'll be notified via email that your return has been received and processed.
- Please allow 3 working days for a return to be assessed and processed from the time that your return is received by the store.
All items will be inspected upon return. In the event that an item is returned to us in an unsuitable condition, or we feel that tampering has been made to the item/s, or the item is assessed as not faulty we may send it back to you at your cost.
If the fault/damage meets the above criteria a repair will be arranged, if a repair is not possible the item will be replaced or exchanged for similar (as agreed), if no replacement or exchange is available a refund will be offered.
LAYBUY PAYMENTS:
If you paid for your order via our Laybuy service, please allow 5 working days for your refund to be processed. Once we have confirmed that Laybuy will refund you, Laybuy will process the payment back onto your debit or credit card linked to your Laybuy account and they will adjust or cancel your payment schedule as necessary. This payment is subject to Laybuy's processing times.
DETAILS TO NOTE:
- MFP must receive the below return form within 7 days of delivery.
- MFP does not take responsibility for any items lost in the process of returning to us. So make sure your item is tracked. Until it is returned to us it is your responsibility, so track that parcel!
- Return shipping costs are to be covered by the customer (with the exception of faulty/damaged item/s).
- If you are returning an item/s and you are requesting a refund and you received free shipping, the cost of shipping will be deducted from your refund.
- If you are returning an item/s and you are requesting an exchange we are happy to cover the cost of 1 exchanges shipping to you.
- You will be notified via email when your return has been processed. Please allow 3 working days for a return to be processed from the time that your return is received.
- All items will be inspected upon return. In the event that an item is returned to us in an unsuitable condition, we may need to send it back to you and not proceed with the return.
Please click the button bellow to start the returns process.
Thank you!
MFP
