When you purchase an item online from us - we truly hope that it will arrive at your door and meet all of your expectations. But we do understand that sometimes an item arrives and it may not fit, the colour may not be quite right or perhaps it was damaged in the post.
Here is our online returns policy to make the process as smooth as possible!
FULL PRICED ITEM RETURNS
MFP will offer a full refund, exchange or store credit (whatever suits you best) on all items excluding food, plants, skincare, personal care items and items on sale unless faulty.
MFP offers free shipping (on applicable orders) with the understanding that the customer will be keeping the goods purchased. If you are returning your full priced order for a refund, MFP will retain any original shipment costs incurred with the purchase.
SALE/DISCOUNTED ITEM RETURNS
Sale/discounted items are all final purchases. No refunds or exchanges are available unless they are faulty - in which case the faulty item process will apply.
They are priced to move so we suggest getting as much information from us as possible before you make that purchase!
If your item is faulty or has arrived damaged, we will need to assess the fault/damage. Sometimes this can be done by sending us a photo. Otherwise we will arrange for the item to be returned at our cost. Firstly a repair will be sort, or the item replaced and as a last option, a refund.
Please hold onto all packaging that the item arrived with, this may be required back if the item was damaged in transit.
You'll be notified via email that your return has been received and processed.
Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.
OTHER DETAILS TO NOTE:
- MFP needs to receive the item/s within 14 days of arrival to qualify for a return.
- MFP does not take responsibility for any items lost in the process of returning to us. So make sure your item is tracked. Until it is returned to us it is your responsibility, so track that parcel!
- Return shipping costs are to be covered by the customer (with the exception of faulty/damaged item/s).
- If you are returning an item/s and you are requesting a refund and you received free shipping, the cost of shipping will be deducted from your refund.
- You will be notified via email when your return has been processed. Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.
Please fill out the below to start the returns process.