Got Questions?

When you make a purchase you are automatically signed up to MFP loyalty.

To gain access to your loyalty account, points and purchases, you'll need to register with your email and choose a password by heading here.

We also have a handy video just in case you want a bit more help with registering.

Simply head to the account link at the top of the MFP site on the top right and you'll be directed to the log in page.

If you are on a mobile device, the link will be at the bottom of the menu.

We also have a handy video just in case you want a bit more help with logging in.

One discount can be applied per transaction. This includes Royalty points.

All product prices are shown in New Zealand dollars. You can pay via 3 payment options online.

All payments via credit card are managed by Shopify payments, a safe payment option with data encryption and PCI compliance.

A non-credit-card based bank transfer option, for those who don't have a credit card or don't fancy using Paypal. Visit www.polipay.co.nz for more information.

Afterpay splits the total cost of your order into 4 payments paid over 4 weeks, and you get the item right away - no extra cost to you. Visit www.afterpay.com for more information.

When popping your shipping address into the checkout, double check all the details are correct. A skipped street number can be the difference between getting your goodies on time or having to deal with the courier company to get it re-delivered (and we ALL know that can be a real pain!). We require a signature on delivery for security reasons, so it may be best to deliver to your workplace if you're there most weekdays.

If you find you've incorrectly entered your delivery address and haven't yet received a shipping confirmation from us, please email us ASAP and we'll edit your shipping address. If you HAVE received a shipping confirmation, contact us and we'll see what we can do to edit the shipping address with the courier.

• The shipping address you entered was incorrect or incomplete.
• Your package was lost in the mail and you chose an untraceable shipping method.
• The postal service claims your item was delivered but you didn't receive it.
• For any reason you were unable to collect your package at customs.

• Your order arrived damaged.
• An incorrect item was received in error.
• An item was missing from your order.

Most likely! But we have a few T&Cs you might want to read over first - head here.

If your parcel arrives with any damaged items in it, please see here.

If you're purchasing a gift and think you might want to include an exchange card just in case the gift isn't right, make a note in the checkout notes section that you require an exchange card and we'll include one, valid for 1 month from the date of the order.

Excludes adult clothing - 7 day exchange applies. Excludes food, plants, skincare, personal care items and items on sale.

We sure can! We love to wrap (not rap - please don't ask us to rap). Just select the gift wrap option at checkout and write any wrapping requirements in the notes section.

If any ordered items aren't available, you'll be notified immediately via email. We'll try to locate one within an acceptable timeframe, or you'll be given the option to choose another item, cancel your order for a refund in the manner you paid, or receive a store credit.

MFP will sometimes list a collection of items for pre-order so you can avoid missing out on that lust-worthy piece. Orders are paid for and processed like a normal sale, however the full order (including other items in the order) will be posted once MFP receives the item in store. We endeavour to provide accurate delivery dates for all pre-orders and promise to keep you updated on any delays or production changes. You'll be notified once your order has arrived and been dispatched.

• If we don't receive the item you ordered from the designer, we'll offer a full refund or exchange, whichever you prefer.
• If you cancel your order prior to delivery, you'll be offered store credit.
• If the order doesn't arrive by the expected delivery date given, you may cancel for a full refund.

Once the item has shipped, the returns and exchanges policy is as per usual orders.

Online payments are handled via reputable services such as Paypal, POLI and Afterpay, so all your details are kept safe and secure away from prying eyes. Once we've processed an order, your details are stored securely and never sold to any third party.

If you make a phone or email credit card payment, those details are destroyed once your order has been processed.

Our physical store closed in April 2025 - so we're hanging out online for now. BUT keep an eye out for pop-ups!